Confessions of a Hot Mama Stylist

As a stylist at Hot Mama, I have mass quantities of fun while I am at work.  As I tell my kids, "Mommy gets to play Barbies all day!"  Pretty sure they take that literally.  However, as much fun as it is to go to work, it is not without its challenges.  Often, I run into shoppers who are not familiar with the Hot Mama experience that we provide.  People have become so jaded as customers, they have started to approach shopping as a war:  customer versus the dreaded salesperson.  Customer service that was once held to such a high standard has fallen to the wayside at many stores.  However, at Hot Mama (and a few others), we still believe in it and strive to provide it to you with passion.  So here are some confessions from the inside to make your shopping experience with us (or any other store like us) much easier!
 

• When we start a conversation with you, it is not because we are trying to sell you.  Shockingly, I am actually interested in what you are doing today. Or where you got those amazing shoes (I might want a pair).  Or what you have planned for the weekend. Or just simply how your day going. I am truly listening - not planning my next move to "sell" you. How can I be of any help if I don't get to know you? Besides, shopping is much more fun if you are with girlfriends.

  

• We don't make commission, so please do not call me a sales person. I am a stylist. I am at Hot Mama because I want to be here. True story. I am pulling tons of items for you to try on because I actually want you to look and feel hot. Seriously. That is the only reason.  Well, that and it is fun for me. It is my job and I love doing it. If I have to sell you on something, it is not a good choice for you, your lifestyle, your body type, or your budget.

• Your children are really not bugging me. The whole reason we have a play area in the store is so you can bring them with you. So, your five-year-old is crawling under the clothing racks while your two-year-old is busy grinding animal crackers into the carpet. Whatever. Stuff happens. I am not bothered by it. Kids will be kids. I have yet to wish another parent would take their kids out of the store.  Usually, I just find them entertaining and fun.   Now, MY kids? They sometimes bug me when they are in the store. But they act like a couple of wild hooligans who have lost their brains and manners.  Oddly enough, everyone else seems to think they are cute.  Go figure.
• No one looks as hard at your body as you do. Think about it for a minute. What do you do when you look in the mirror? Zero in on your "flaws." Now ask yourself this: what do you think everyone else is doing? They are looking at themselves!  Did you really think you were the only person to do this? Really? People are so focused on themselves, they do not notice whatever minor or imaginary imperfection you are finding with yourself. I wish you could see in the mirror what I see when I look at you, because I truly don't see whatever "flaws" you are talking about and trying to point to. I just see the fabulous woman in front of me.

 

• Dress the body you HAVE, not the body you WANT. I would love to be three sizes smaller. But I am not. So I choose to rock the curves I have. Why deny yourself the feeling of being fabulous because you would like to lose five more pounds, or have longer legs or a bigger chest? Love the skin you are in and be the most fabulous YOU that you can possibly be.  It is extremely freeing and much more fun.

• Yes, I am being honest with you. What good does it do me to lie to you? No good at all. If I lie and send you out the door looking less than stellar, that reflects bad on me and Hot Mama. Plus, why would you ever want to come back? Or tell your friends to come in? It is my job to be honest (in a very nice way) to help guide you to items which fit and flatter. Besides, I am a terrible liar. You would be able to tell. I have absolutely no poker face.
• No, I do not spend my entire paycheck at Hot Mama. But I secretly want to.
• I don't want you to buy anything you don't love. If you don’t want to run right home to put it on, why spend the money on it? We get more product in every day. It is like Christmas morning every day at our store, and our UPS guy, Bob, is Santa Claus. I would rather have someone come in frequently to shop than do it one or two huge bursts a year. It keeps your closet fresher and helps you find more things you actually are excited about.

So next time you are out shopping, think about the person who is approaching you.  You will know in a minute or less what their motivation is, simply by talking to them.  You might be surprised to find out, they have your best intentions in mind. Customer service is not dead, so give us a chance to prove it!

The Thrill of the Hunt.

Three days ago, my husband gave me his blessing to buy everything on my wish list at work.  What?  Seriously?  I could not believe it. My frugal hubby, who just last week was telling me I needed to keep an eye on my spending, told me to get crazy and spend some of our hard earned money on myself.  Friends told me to take the money and run, not to look this gift horse in the mouth.  It is 3 days later and I have still yet to spend the money.  I can't help but wonder why?

After thinking about it, it finally hit me.  Much like the episode of Sex and the City where Aiden and Carrie are getting along too well, I was missing the thrill of the hunt.  Not just the hunt for those amazing finds or deals, but the hunt for MAKING the purchase and bringing it home.  I was getting to shop without the drama.  No calculating, hiding, sneaking around, just smooth shopping on the horizon.  No need to hide part of the purchases in the closet or in the trunk until I can get it past him at a later date.  I was missing the excitement and drama that is usually attached to a big shopping trip!

OK, ladies.  Let's be real.  We all try to pull things over on our men, especially regarding shopping.  We know we do it.  They know we do it.  It is all part of what keeps our relationships exciting.  The excuses  we make, the half truths, and the outright lies are all the thrill of the hunt which is shopping.  Can you honestly say the following has never left your mouth?

• "Oh, I have had that forever..." - Since when does forever equal one week?
• "These never go on sale.  It was such a good deal, I couldn't pass it up."  - Really?  Never goes on sale?  Just this one time?  No one really believes that, not you, not him.
• "No, I only spent $XXX today." - Yeah, right.  You probably spent twice that and hid the rest on your "secret" credit card or used your cash stash.
• "I just haven't worn that since before I had the kids." - This one was my favorite.   It doesn't work anymore, but it did for awhile.

There are hundreds, if not thousands more I could add to this list.  I am sure my hubby could even add a few of his own.

Really, it is by far not the worst problem to have.  I am sure most of you are screaming at your computer/iPad/phone screens that I am an idiot for waiting this long, even if my husband has spoiled the hunt for me. I am extremely thankful my husband desires to make me happy.  The way to a man's heart may be through his stomach, but my path just might start in the closet.  Happy wife, happy life, right?!

In the end, I will suck it up and go shop.  It is a dirty job, but someone has to do it.

Well, I'm in trouble....again.

My husband is balancing the checkbook.  Yup, he still does this every month, sitting down with a pencil, highlighter and calculator.  I like to call those our "fight" days.  One time, he even tried to do it on our anniversary!

This month, he has discovered my early love of the new Sephora which is opening only a scant mile from my work.  What is worse, my cousin is the manager and has the ability to talk me into glorious pampering items designed to make me look and feel fabulous.  What is not to like about that?  You think he, of all people, would WANT me to be as amazing and relaxed as possible.  Happy wife = happy life, right?  Apparently, not in the eyes of my spouse, who would like me to curb my obsession with Sephora and my place of employment, Hot Mama (HA!!!!  Not going to happen).  It is times like this I must be reminded of the following:

 Yes, I would love to purchase every single Benefit, Philosophy, or Urban Decay product waived under my nose, but I must remind myself that it will disrupt the wedded bliss usually I experience at home.  It is up to me to reign in my own love of delicious products to sooth the savage beast I am married to tonight.

BUT, fear not, my intrepid readers!  Fall is my favorite season for fashion and my hubby has already been warned of and agreed to some shopping adventures for me.  I am now weighing my love of Sephora with my love of Hot Mama.  Hmmm.....which do you think is going to win????  So in the near future, I will be reminded of this following:

And I can't wait!!!!

To be continued......